Cancellation & Refund Policy

artnlight.in believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on artnlight.in?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.


-     If you cancel your order before your product has shipped, we will not ship your product, but it will reflect in your account & you can always shop for that amount later

If the cancellation is after your product has shipped:

-    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

For this you will need to get in touch with us  by mailing us at artnlightproducts@gmail.com

 

Return Policy

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9004396952 or email us at vineeta.artnlight@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

artnlight.in does not offer replacements on discounted or season-end sale products.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.